bet88.com Privacy Policy — Your Data, Protected

bet88.com is an online gaming and casino platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We are committed to protecting the privacy and personal data of every user who registers, deposits, plays, or otherwise interacts with our platform.

This Policy applies to all personal data collected through the bet88.com website, mobile-optimized platform, customer support channels, and any other touchpoints through which you interact with us. By creating an account or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

bet88.com acts as the Personal Information Controller (as defined under RA 10173) with respect to the personal data you provide to us. Where we engage third-party service providers to process data on our behalf, those parties act as Personal Information Processors and are bound by data processing agreements consistent with this Policy.

We collect the following categories of personal data from you, depending on how you interact with the bet88.com platform:

2.1 Identity & Contact Information

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including barangay, city/municipality, province)
• Email address and mobile phone number
• Government-issued ID details (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)

2.2 Financial Information

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only)
• Transaction history, including deposit amounts, withdrawal requests, and gaming activity

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Cookies and similar tracking technologies (see Section 7)

2.4 Communications Data

• Records of your communications with our customer support team via live chat or email
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out records

bet88.com collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; transaction data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank; fraud prevention data from risk management partners.
• Publicly available sources: In limited circumstances, we may verify information against publicly available government databases or records as permitted by applicable law.

We process your personal data for the following specific, legitimate purposes:

We will not process your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by RA 10173.

Under the Data Privacy Act of 2012, bet88.com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your account, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

bet88.com does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under binding data processing agreements, including: KYC and identity verification providers; payment processors (GCash, PayMaya, BPI, BDO, Metrobank); cloud hosting and infrastructure providers; customer support platform providers; and fraud detection and risk management partners.

6.2 Regulatory & Law Enforcement Authorities

We may disclose your personal data to Philippine government authorities where required by law, including: the Philippine Amusement and Gaming Corporation (PAGCOR); the Anti-Money Laundering Council (AMLC); the National Privacy Commission (NPC); the Bureau of Internal Revenue (BIR); and law enforcement agencies including the National Bureau of Investigation (NBI), where required by a valid legal order.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of bet88.com's assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the applicable privacy terms before your data is transferred and becomes subject to a different privacy policy.

bet88.com uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymized data about how users interact with the platform to help us improve performance and user experience. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content. Used only with your explicit consent and can be withdrawn at any time through your account settings.

You can manage your cookie preferences through your browser settings or through the cookie preference center available on the bet88.com platform. Please note that disabling certain cookies may affect the functionality of the platform.

bet88.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and AMLA obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA and BIR requirements.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship, as required by AMLA.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal of consent, as evidence of compliance.
• Technical logs: Retained for twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC-approved data disposal procedures.

bet88.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data in transit is protected by TLS 1.2 or higher. Sensitive data at rest, including financial information and government ID details, is encrypted using AES-256 encryption.
• Access controls: Role-based access controls (RBAC) ensure that only authorized personnel can access personal data, and only to the extent required for their specific role.
• Multi-factor authentication: Administrative access to systems containing personal data requires multi-factor authentication.
• Regular security audits: bet88.com conducts regular penetration testing and security audits of its platform and infrastructure.
• Staff training: All bet88.com personnel with access to personal data receive regular data privacy and security training.
• Incident response: We maintain a documented data breach response plan and will notify affected users and the NPC in accordance with NPC Circular 16-03 in the event of a breach.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bet88.com. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

The bet88.com platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.

If we discover or are notified that we have inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate authorities as required by law.

In the course of operating the bet88.com platform, some of your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where our cloud infrastructure providers or technical service providers are located.

Where such cross-border transfers occur, bet88.com ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under RA 10173. These safeguards include:

• Contractual clauses in data processing agreements that require recipient parties to protect personal data to Philippine standards;
• Transfers only to countries or organizations that provide an adequate level of data protection as assessed by the National Privacy Commission;
• Binding corporate rules where transfers occur within a corporate group; and
• Your explicit consent, where required and where no other lawful transfer mechanism applies.

The bet88.com platform may contain references to third-party services such as payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for the purpose of completing financial transactions. When you interact with these third-party services, you are subject to their respective privacy policies and terms of service.

bet88.com is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your bet88.com account. Our Policy applies solely to data collected and processed directly by bet88.com through the bet88com.app platform.

bet88.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:

• Post the updated Policy on this page with a revised effective date;
• Send a notification to your registered email address at least fourteen (14) days before the changes take effect, where the changes materially affect your rights or our obligations; and
• Where required by law, obtain your renewed consent before processing your data under the updated terms.

Your continued use of the bet88.com platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bet88.com, please contact our Data Protection Officer using the following details:

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC can be reached through their official government website and offices in Manila.

For responsible gaming support and self-exclusion tools, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page.